Friday, 3 November 2017

Servicenow Online Training Course Curriculum

Module 1 – Introduction to Service-Now
1.     Introduction to Service-Now Web Page.
2.      Introduction to List and Forms
3.      Introduction to Service-Now API’s (REST and SOAP)
4.      Lab -  on querying, creating and updating a record (Incident, Service request OR Change)
5.      User and group administration in Service-Now. Walk-through into different Roles


Module 2 – Creating custom Application

1.      Introduction to System Applications
2.      Lab -  Create new application
3.      Lab -  Create 2 tables for the application, relate one table with other
4.      Lab -  Create list and forms for both the tables (User interface)
5.      Lab -  Add relation between 2 information
6.      Lab -  Populate data in the tables
7.      Lab -  Create custom report of the above data and make a schedule of the report
8.      Lab -  Import data and run the transformation
9.      Lab -  Create email template and email notification
10.  Lab -  Publish application and export the XML
11.  Introduction to access management
12.  Roles and access control list
13.  Lab -  Apply the security
14.  Lab -  Create a mobile specific view of the application
15.  Lab -  Configure Live chat for application support

Module 3 – Create Service Catalog and Workflow

1.      Introduction to Service Catalog
2.      Lab - Create Service Catalog.
3.      Introduction to Workflows
4.      Lab - Build a workflow in relation with the application.
5.      Lab - Publish the workflow.
6.     Lab – Relate it with the application and try a demo.

Module 4 – Service-Now Orchestrator

1.     Introduction to Process Automation and briefing other automation tools
2.      Introduction to Service-Now Orchestration
3.     Architecture
4.     Lab -  Creation of simple workflow
5.     Lab -  Using different activities in the workflow
6.     Introduction on incorporating out of the box contents.
7.     Lab -  Incorporate out of the box contents (using REST API)



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Live Instructor Led Online Training Anytime Anywhere with 24x7 Support. 


Email id     :   info@svsoftsolutions.com
website      :  www.svsoftsolutions.com
Phone no.  :  Usa:+1-845-915-8712
                      India :  +91-9642373173 


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