Module 1 –
Introduction to Service-Now
1.
Introduction to Service-Now Web Page.
2.
Introduction to
List and Forms
3.
Introduction to
Service-Now API’s (REST and SOAP)
4.
Lab - on querying, creating and updating a record
(Incident, Service request OR Change)
5.
User and group
administration in Service-Now. Walk-through into different Roles
Module 2 – Creating custom Application
1.
Introduction to
System Applications
2.
Lab - Create new application
3.
Lab - Create 2 tables for the application, relate one
table with other
4.
Lab - Create list and forms for both the tables (User
interface)
5.
Lab - Add relation between 2 information
6.
Lab - Populate data in the tables
7.
Lab - Create custom report of the above data and make a
schedule of the report
8.
Lab - Import data and run the transformation
9.
Lab - Create email template and email notification
10. Lab - Publish application and export the XML
11. Introduction to access management
12. Roles and access control list
13. Lab - Apply the security
14. Lab - Create a mobile specific view of the application
15. Lab - Configure Live chat for application support
Module 3 – Create Service Catalog and Workflow
1.
Introduction to
Service Catalog
2.
Lab - Create Service Catalog.
3.
Introduction to
Workflows
4.
Lab - Build a workflow in relation with the application.
5.
Lab - Publish the workflow.
6.
Lab – Relate it with the application and try a demo.
Module 4 – Service-Now Orchestrator
1.
Introduction to Process Automation and briefing
other automation tools
2.
Introduction to
Service-Now Orchestration
3.
Architecture
4.
Lab - Creation of simple workflow
5.
Lab - Using different activities in the workflow
6.
Introduction on incorporating out of the box
contents.
7.
Lab - Incorporate out of the box contents (using REST
API)
Up Skill Your
Career and Learn From Experienced Industry Experts
Live Instructor Led Online Training Anytime
Anywhere with 24x7 Support.
Email id :
info@svsoftsolutions.com
website :
www.svsoftsolutions.com
Phone no. : Usa:+1-845-915-8712
India : +91-9642373173
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