Module 1 –
Introduction to Service-Now
1.
Introduction to Service-Now Web Page.
2.
Introduction to
List and Forms
3.
Introduction to
Service-Now API’s (REST and SOAP)
4.
Lab - on querying, creating and updating a record
(Incident, Service request OR Change)
5.
User and group
administration in Service-Now. Walk-through into different Roles
Module 2 – Creating custom Application
1.
Introduction to
System Applications
2.
Lab - Create new application
3.
Lab - Create 2 tables for the application, relate one
table with other
4.
Lab - Create list and forms for both the tables (User
interface)
5.
Lab - Add relation between 2 information
6.
Lab - Populate data in the tables
7.
Lab - Create custom report of the above data and make a
schedule of the report
8.
Lab - Import data and run the transformation
9.
Lab - Create email template and email notification
10. Lab - Publish application and export the XML
11. Introduction to access management
12. Roles and access control list
13. Lab - Apply the security
14. Lab - Create a mobile specific view of the application
15. Lab - Configure Live chat for application support
Module 3 – Create Service Catalog and Workflow
1.
Introduction to
Service Catalog
2.
Lab - Create Service Catalog.
3.
Introduction to
Workflows
4.
Lab - Build a workflow in relation with the application.
5.
Lab - Publish the workflow.
6.
Lab – Relate it with the application and try a demo.
Module 4 – Service-Now Orchestrator
1.
Introduction to Process Automation and briefing
other automation tools
2.
Introduction to
Service-Now Orchestration
3.
Architecture
4.
Lab - Creation of simple workflow
5.
Lab - Using different activities in the workflow
6.
Introduction on incorporating out of the box
contents.
7.
Lab - Incorporate out of the box contents (using REST
API)
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website :
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